CM Office To Honour HR Complaints

24 May 2009
Rising Kashmir


Srinagar: Maintaining that files in the Civil Secretariat will be disposed off within a week’s time, Chief Minister’s Principal Secretary Khurshid Ahmad Ganai Thursday said CM’s private office will ensure immediate redressal of public grievances including complaints about human rights violation and corruption. Talking to Rising Kashmir at his chamber in Civil Secretariat, Ganai said following directions from the Chief Minister in last winter, work on his private office located at 8-Church Lane, Sonwar was started on war footing basis. “Omar told us that there should be an alternate mechanism to address the problems of people,” Ganai said adding, “He instructed me and his political advisor Devender Singh Rana to give patient hearing to the public and act in a time bound manner to resolve their grievances”. CM’s principal secretary said Omar will also be available in the private office to get the feedback from the people about the problems being facing by them. “The chief minister will pass immediate directions for the redress of their grievances,” he said. Stating that people can also complain against the government officials, Ganai said, “At times, people would inform us that projects sanctioned in their areas have not been completed in due course of time due to non-serious approach of officials. We will act on the complaints and take action in a time bound manner.” When asked whether CM’s private office would entertain applications from people seeking punishment to the troopers involved in human rights violation, he said, “Immediate and necessary action will be taken even on the minor complaints about human rights abuses”. Ganai said that serious action will also be taken on the complaints about corruption. To a question whether unemployed youth could submit an application in the office, Ganai said, “The office will primarily focus on the local issues pertaining to the governance. The government will formulate a separate mechanism to deal with unemployment, which is a biggest challenge for us.” Stating that focus will be on Information Technology and Tourism sectors, he said, “Government will invite private companies of India and world to start their ventures in Kashmir. Scores of unemployed youth could get adjusted in these companies,” Ganai said. He said that the functioning of private office will ease out the public rush in the Civil Secretariat. “We believe private office can play a bigger role as far as good governance is concerned. It will remain open for all, no matter whether me or Rana would be present there or not,” Ganai said. He said: “Though the doors of Secretariat would remain always open for masses but private office will act as a bridge between their problems and solution”. The CM’s private office, which is fully equipped with computer, internet and telephone exchange, has received 50 applications from the people in two hours in two days. “We have assured the people that their grievances will be addressed in time-bound manner”, he added. Ganai asserted that files pending in the Civil Secretariat will be disposed off within a week’s time except those which need to be scrutinized properly. “We will ensure that no file remains on the table of an officer for more than a week. Some files might get delayed due to their complicated nature,” he said. He said secretaries and other officials brief the Chief Minister about the complicated cases and wait for his words. “Only those files get delayed a bit and the reason for the delay is pre-occupation of Chief Minister,” he said, adding, “Omar is very serious in disposing off of files.”